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About Manas AI
The problem we're solving
Manas AI deploy AI to help brands transform customer experience.
Brands, big and small, have customer experience gaps. The reality of a customer's experience is different from the promise. This leads to customer dissatisfaction and churn. Together, they have a negative impact on brand value and growth.
The problem exists because of the capability gaps in brands to get and process unstructured customer data at speed and in high volumes.
Manas AI applies #AI to improve Customer Experience.
We do this by getting unstructured and conversational data from multiple channels and multiple languages. We apply our AI technology to extract the signals of dissatisfaction. We size the signals and its intensity. This helps brands to understand the issues in different geographies, prioritise them and fix them. This increases customer satisfaction and retention. Leading to brand growth.
We use our AI technology to deliver the signals at speed and scale, in multiple countries and languages.
We have acquired global customers who continue to expand the usage of the product.